Your Healthcare and Aged Care Rights

As a fully accredited service TDHS ensures that consumers, family members, clinicians, staff members, volunteers and carers have access to The Australian Charter of Healthcare Rights in Victoria.

The Charter describes the rights that consumers, or someone they care for, can expect when receiving health care.

These rights apply to all people in all places where health care is provided in Australia. This includes public and private hospitals, day procedure services, general practice and other community health services.

The first edition of the Australian Charter of Healthcare Rights was endorsed by health ministers in 2008. In 2018 the Commission commenced a review of the Charter. Over 1600 survey responses were received and eight workshops were held with consumers, health service staff and policy-makers. The second edition reflects an increased focus on person-centred care and empowers consumers to take an active role in their healthcare.

For more information about the Australian Charter of Healthcare Rights visit the Safety and Quality website.

For information about how to make a complaint please go to the Feedback section on our website

https://www.timboonhealthcare.com.au/information/feedback/

Consumers receiving Australian Government funded aged care services have the right to be properly looked after, treated well and given high quality care and services. The rights of consumers are protected by a Charter of Aged Care Rights.

On 1 July 2019, a single Charter of Aged Care Rights (the Charter) came into effect. It replaced previous charters of care recipients’ rights and responsibilities.

The comprehensive, concise Charter provides the same rights to all consumers, regardless of the type of subsidised care and services they receive.

For more information about the Charter of Aged Care Rights visit Aged Care Quality and Safety Commission website.

For a better understanding of the Australian health care setting please visit www.health.gov.au/about-us/the-australian-health-system