Timboon and District Healthcare Service (TDHS) is committed to embedding genuine consumer and community participation opportunities in our service planning, development, implementation, and evaluation of all our healthcare and wellbeing services.
For that purpose, our Consumer Advisory Committee was established in October 2016 to advocate on behalf of the local community, consumers and carers and advise TDHS in relation to community participation and its impact on service delivery outcomes.
The committee meets bi-monthly and is guided by an Annual Work Plan, which includes review of the Quality of Care calendar, Volunteer Engagement, as well as their feedback on updated brochures and service requirements/needs within our community. During the pandemic, the members have adapted to meeting online instead of in person. Recruitment for the CAC occurs annually or when required by the TDHS to maintain a true reflection of our community.
Community feedback is a pivotal part of our mission statement “Working together for a healthy community” and we encourage our community to pass on any feedback (compliments, suggestions or complaints) onto our Consumer Advisory Committee members if you don’t have the opportunity to approach the healthcare service directly.