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Experiencing financial hardship?

If you’re experiencing financial hardship, you may be eligible for a fee reduction or waiver through TDHS.

To apply, complete a Financial Hardship Assessment Form and provide supporting information.

You can get the form by:

  • Speaking with your TDHS care worker
  • Calling Reception on (03) 5558 6000
  • Downloading it from the TDHS website

TDHS may ask for additional documents to help assess your situation

Your application will be reviewed using several factors, such as:

  • Your ability to pay
  • Your personal and financial circumstances
  • The services you receive from TDHS
  • Your previous payment history
  • Whether a payment plan, fee reduction, or full waiver is most suitable
  • Whether the reduction applies to all services or only some
  • Whether support is temporary or ongoing
  • Any requirements set by funding bodies
  • You’ll receive a decision within 28 days of TDHS receiving your completed form and documents.
  • Fee reductions or waivers may be revoked if your financial circumstances change or if the information provided was incorrect.
Page last updated: 1 July 2026