Although our healthcare service has well developed policies and procedures to provide quality care, Timboon and District Healthcare Service recognises that any feedback regarding its services can be used positively and welcomes them as a useful opportunity to improve its operations
All feedback will be treated sensitively and dealt with in a constructive manner. If you have any feedback, firstly we encourage you to talk to the person in charge of the area/ward.
If you feel uncomfortable to do so or feel your issue has not been resolved, then please complete one of the following options:
Timboon and District Healthcare Service
21 Hospital Road, Timboon, VIC 3268
Timboon and District Healthcare Service complaints procedure:
The staff member who receives your complaint will be able to provide you with full information about our complaints process. Please be assured that all feedback is appreciated and will be referred to the appropriate manager for prompt attention and response.
The Complaints Liaison Officer will work with staff involved directly in your care to investigate your complaint. This may involve referral to another manager and review of your medical record.
We will always provide you with a response. We aim to do so within 35 days, however will keep you updated if there is any delay.