Commonwealth Home Support Program (CHSP, formerly known as HACC) | Timboon and District Healthcare Service
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At Timboon and District Healthcare Service, we aim to increase general community health and wellbeing, and ensure a high quality of life for all residents. For some, like the ageing and people living with disabilities, an extra level of care is required. We’re proud to offer dedicated Commonwealth Home Support Program services throughout the Timboon and district area. Please contact us for more information, or if you would like to volunteer.

The Home and Community Care (HACC) service now only applies to people under the age of 65 years or 50 years for Indigenous Australians.

Assessment and case management


New clients need to go through the ‘My Aged Care’ portal to be referred to the Regional Assessment Service (RAS).  Timboon and District Healthcare Service’s Continuum of Care Coordinator can help with this process.  Please phone 5558 6033 for assistance.

When we receive a referral for you, our staff will contact you within three working days to arrange an appointment to discuss your requirements.  Referral information will be helpful to our staff when assessing your needs for CHSP services.

The assessment process is comprehensive and will take up about one hour of your time.  You are welcome to have other parties present during the meeting but it is important you are aware some questions are of a personal nature and might be sensitive.

Once you have been accepted as a client of the CHSP service, our staff will provide ongoing communications to ensure the services we deliver continue to meet your changing needs.

Delivered meals

Meals on Wheels is available to any person unable to cope with cooking duties, in order to maintain an adequate diet. Meals can be provided for a few days, a few weeks, or indefinitely to meet an individual’s needs. The cost of the meal is kept as low as possible, and reviewed annually.

Meals are delivered hot between 11.30am and 1.00pm to those living in town and you must be home to receive your meal unless alternative arrangements have been made. Meals will not be left if no contact is made, and meals cannot be left in eskies or other containers due to food safety regulations.

Cobden volunteers are able to provide meals seven days a week. However, Timboon is only able to provide meals Monday to Friday. Frozen meals can be delivered to cover a weekend shortfall.

Clients living outside the town boundaries can receive a weeks’ or a few days’ supply of frozen meals by arrangement with other services such as district nursing if they are visiting the home, or via the Community Care worker. Alternatively, a friend or relative may collect and deliver meals to an isolated client.

The meal consists of:

  • soup
  • main course
  • dessert
  • fruit or fruit juice.

The menu is varied over four weeks, on a rotating basis. If the client is receiving frozen meals, instructions on the storage, thawing and heating methods will be provided.

To apply for meals, contact the Assessment Officer on (03) 5558 6033.

A friend or relative may apply on your behalf, or your doctor, hospital or district nurse may refer you. Special diets such as diabetic, weight reduction, low-fat or low-cholesterol are catered for. If required, more than one family member in a household can have meals delivered.

The volunteers who deliver the meals are happy to pass on any suggestions you would like to make about the service. Any changes or cancellations to your meals must be made by contacting:

  • the Assessment Officer on (03) 5558 6033
  • Timboon Kitchen on (03) 55586027
  • Cobden Kitchen on (03) 55953122.

Domestic assistance

Community Care Workers will assist you with a variety of tasks which you may have difficulty in managing. The aim of this service is to maintain your independence while living in the comfort and security of your own home. These may include cleaning of:

  • all floor surfaces used daily, with a squeeze mop or vacuum
  • shower, bath and toilet
  • stove, fridge and cook top
  • benches, cupboards and some dusting
  • changing of bed linen and making beds
  • limited ironing and some washing.

Other occasional tasks which can be performed include:

  • cleaning Venetian blinds
  • internal windows (safety height only)
  • door frames and woodwork
  • cleaning out fridge and freezer
  • cleaning inside cupboards
  • other spring cleaning tasks as needed.

Home maintenance

Home maintenance is available to frail aged and disabled residents. The service provides lawn mowing on a four- to six-weekly rotating basis, depending on seasonal variations.

Also provided is the ‘Handyman Service’, which attends to a broad range of minor repairs and modifications, both inside and outside the home, which do not require a tradesperson, such as:

  • fitting disability aids including wheelchair ramps, and handrails in bathrooms and toilets after assessment by an occupational therapist
  • minor carpentry
  • mending or changing door locks
  • fitting security door locks
  • removal of rubbish.

Please note: this service is only available while the client is living in his or her own home. It is not intended to provide tasks for the purpose of beautification, but is aimed at attending to tasks that are for maintenance of client safety in and around the home.

Personal care

Community care workers have been trained to assist people with their personal care tasks, including:

  • showering, bathing, dressing and undressing, toileting
  • grooming, hair care, shaving with an electric razor
  • mobility tasks, both in and out of bed – transfer to chair, wheelchair or vehicle (only when no lifting required)
  • eating and drinking assistance
  • prescribed exercise or therapy programs and fitting of appliances such as splints or callipers (only after individual instruction)
  • incontinence support
  • prompting medication compliance.

Respite care

Respite care is provided to families and carers with extra demands of caring for someone who has a disability, which may be intellectual, physical or sensory. Respite care is also provided for the terminally ill and for carers of family members with dementia.

Respite can be accessed either ‘in home’ or in a appropriate facility – ‘facility based’. The Assessment Officer will assist you with booking ‘facility based’ respite by referring you to the coordinator at Commonwealth Carer Respite and other independent facilities.

The time allocated for respite varies and is assessed on the basis of client need and resources available. Where TDHS is unable to fulfil your needs, the Assessment Officer is able to refer you to a number of other agencies.

Families needing a short break from their usual routine have found that respite care helps them manage their other commitments:

  • attending personal appointments
  • participating in leisure and recreational activities
  • attending social functions.

Respite care is available weekdays, weekends, overnight and evenings. Advance booking notice is required, however every attempt will be made to provide care in a crisis.

Community transport

The community transport service is designed to assist aged and disabled people to maintain their independence in the community by providing transport to necessary local business and medical appointments.

TDHS provides this service throughout the southern section of the Corangamite Shire for people who:

  • cannot drive themselves or do not own a car
  • have no partner, friend or relative who is able to drive them
  • have no access or are unable to afford public transport.

To attend appointments, such as with a dietitian, dentist, podiatrist or physiotherapist, clients will be requested to use the service closest to them.

For travel to specialist appointments or hospital admissions, clients may be referred to the Red X for assistance.

Clients must be assessed for community transport to be eligible to use this service. To make enquiries please contact the Assessment Officer on (03) 5558 6033 or (03) 5558 6049.

It is necessary that two days notice be given for local trips and five days for longer trips. This is required to ensure suitable arrangements can be made where volunteer drivers are involved.

Payment is suggested by way of a donation to the volunteer driver. The driver will then return the donation to TDHS where it will be used to extend the service provided to clients.

Planned activity groups

The planned activity groups at Timboon and Cobden assist in maintaining an individual’s ability to live at home and in the community by providing a planned program of activities directed at enhancing the skills required for daily living and providing physical, intellectual, emotional and social stimulation. The groups also provide opportunities for social interaction as well as respite support for carers.

Referrals to attend the group will be accepted from:

  • health professionals
  • relatives
  • friends
  • self.

Prior to admission to the planned activity group, each client will be assessed in their own home by the HACC Assessment Officer. A further Lifestyle Assessment will be conducted by the coordinator upon commencement at the program.

Examples of activities include:

  • sing-a-longs, entertainment, musicals, dances, plays and films
  • gentle chair-based exercise to music
  • card games
  • word stimulations games and quizzes
  • interaction with other planned activity groups
  • craft
  • croquet
  • board games
  • bingo and music bingo
  • group discussion and reminiscing
  • education sessions with guest speakers
  • outings and full-day trips
  • BBQs and picnics
  • interaction with local schools.

The centre operating times are:

Cobden centre
Tuesday and Wednesday, between 10.00am and 3.00pm.

Timboon Centre
Thursday and Friday (Carer Respite Day), between 10.00am and 3.00pm.

** These programs are supported by funding from the Commonwealth and Victorian Governments under the HACC program.

Aged Care Support

Timboon and District Healthcare Service understands the difficulties of ageing. We provide Home and Community Care (HACC) programs, delivering professional and care and support in the home to ensure the highest quality of life.

Assessment and case management

During a one hour meeting, a professional Assessment Officer will discuss your aged care requirements and what services will be needed in order to meet your individual needs. Following your participation in our HACC aged support program, we will provide ongoing management to ensure your needs are always being met.

Delivered meals

Meals on Wheels is available to any person who is unable to cope with cooking duties for reasons of age and illness. Meals consist of soup, main course and dessert as well as either fruit or fruit juice. The menu varies on a rotating basis over a four week period to help maintain an adequate diet. Clients can choose to receive frozen meals if preferred, which will include instructions on storage, thawing and heating.

Domestic assistance

Maintaining a home can be increasingly difficult for aged home owners. However we understand the importance of retaining a sense of independence, and offer cleaning assistance with a range of tasks, allowing residents to live comfortably and cleanly in their own homes.

Home maintenance

Performing maintenance tasks around the home can be dangerous for frail aged residents, and can result in injury. Assistance is available for minor repairs and home modifications, to ensure ongoing comfort and safety.

Personal care

Often as people age, they can become forgetful with their personal care and hygiene. Our community care workers specilialise in ensuring aged residents look their best, at the least personal hassle or inconvenience. This includes attention to prescribed medication and exercise plans.

Respite care

Caring for aged family members or friends can be mentally and emotionally exhausting. Our respite care service is available both in-home or at designated facilities, allowing carers a reprieve and time to attend to their own needs and requirements.

Community transport

Loss of mobility can lead to feelings of isolation for aged people, and family or friends are not always available to transport them. Our community transport service helps aged residents retain their independence and ensure they can attend local appointments.

Planned activity groups

It’s important to encourage your aged relatives or friends to maintain their social life and stay active. Our planned activity groups offer a ready-made friendship and support network, and also offer respite for carers.

Please contact Timboon and District Healthcare Service for more information. We also provide palliative care and aged care hospital services, as well as a range of support groups.

Disability Services

Living with a disability can be a challenge for individuals, their families, friends and carers. At Timboon and District Healthcare Service, we’re pleased to offer a range of Home and Community Care (HACC) services to improve quality of life for all parties.

Assessment and case management

In order to discuss your specific requirements, as well as what services will be needed in order to meet your individual needs, our professional Assessment Officer will conduct a one-hour meeting with you. During your participation in our HACC disability support program, your needs will always be met through ongoing maintenance and management.

Delivered meals

For those unable to cope with cooking due to disability, we offer a Meals on Wheels service to ensure a healthy and varied diet. The menu varies on a four-week rotating basis and includes soup, main course and dessert accompanied by fruit or fruit juice. Meals can be delivered hot, or clients can request frozen meals which include instructions for safe storage and consumption.

Domestic assistance

For people living with disabilities, even basic home maintenance can be difficult, and potentially result in injury. Our domestic assistance service includes cleaning and home upkeep tasks to ensure disabled residents can live comfortably and cleanly in their own home, maintaining their independence.

Home maintenance

In addition to cleaning, our home maintenance service offers handyman-style repairs and minor modifications, making home life easier for people with disabilities.

Personal care

Our trained community care workers encourage those living with a disability to maintain their cleanliness and hygiene habits, as well as ensure medication dosage is adhered to and exercise or other health plans are followed.

Respite care

Regardless of the type of disability you’re caring for – be it sensory, physical or intellectual, our respite service offers care for a temporary period, allowing you to attend to your own needs. We can provide in-home care or facility-based services.

Community transport

In the case where carers are unavailable, we offer a community transport service allowing disabled residents to attend local appointments or meetings. This also encourages a feeling of independence and increases social interactions.

Planned activity groups

It’s important to promote ongoing social interactions, allowing disabled people to not only bond with like-minded friends, but encourage them to stay active and promote a healthy lifestyle. This service also offers full-day excursions, providing a break for carers.

We also offer a comprehensive community nursing service across Timboon, as well as a wide range of healthcare services and therapies. Please contact us to find out more.

Community Nursing

Our community nursing offers experience and specialist knowledge to help across a range of areas, including district nursing, women’s health and post acute care.

Women’s health

The women’s health clinic provides an opportunity for women to learn about their health, so they are more able to take responsibility for their own health and well-being. These clinics are provided by a registered nurse who has undergone additional specialised training in women’s health and family planning. This is a FREE and confidential service enabling women to discuss issues of concern in a friendly and relaxed atmosphere. Where necessary the nurse will also provide assistance in accessing other services.

Services provided include:

  • Pap tests and cervical screening
  • instruction on breast self-examination
  • menstrual problems
  • contraceptive advice
  • advice on Sexually Transmitted Infections (STIs)
  • continence advice
  • endometriosis
  • midlife issues
  • pregnancy testing and counselling
  • support and referral on violence and abuse issues
  • general health information and health checks.

Appointments can be made by contacting Timboon and Districts Healthcare Service between 9am and 5pm, Monday to Thursday

 District (home) nursing

The district nursing service offers a wide range of care, treatment and education including:

  • hygiene and skin care
  • catheter care
  • falls prevention
  • palliative care
  • support and counselling
  • technical nursing care:
    • injections
    • medication management
    • diabetes management
    • wound care
    • pathology collection
    • blood pressure monitoring.

The district nursing service is an integral part of the total health care system, working closely with medical officers, hospitals, local government and other community service providers. We can make referrals to other appropriate services including:

District nursing aims to:

  • provide high quality, professional nursing care using the Active Service Model
  • provide support for clients and their families and carers to remain at home for as long as possible
  • promote clients’ independence and self-governance.

A referral for the district nursing service can come from family and carers, medical practitioners or other health professionals. You can also choose to self-refer. Once a referral has been received, a comprehensive assessment will be undertaken by the district nurse. A care plan will then be developed in consultation with you, your family or carer.

Fees are set by the Department of Human Services and reviewed on an annual basis. The current fee structure will be provided upon admission to the district nursing service.

Please call (03) 5558 6034 for more information.

Diabetes Education

The diabetes educator provides skills, knowledge and support for clients, their families and carers. This service equips all people affected by diabetes with strategies encouraging acceptance of the condition and promoting active management and monitoring for a better quality of life.

Appointments can be made by phoning (03) 5558 6000. No referral is necessary.

Maternity Outreach – Domiciliary Visits

Domiciliary care is the hospital service provided to mothers and their babies living within the catchment of the healthcare service following their discharge from hospital after the birth. Hospital midwives are available seven days a week for in-home visits, providing support for new mothers.

Please contact Timboon and District Healthcare Service for more information.

Palliative care nursing

Our staff provide knowledge, skills and expertise for patients, their families, carers and communities living with and dying from a terminal condition. We foster networks with aged care service providers throughout Timboon and districts, making it easier to ensure the highest quality of life possible.

We also offer specialised aged care hospital services in Timboon.

Post acute care (PAC program)

What does the PAC program do?

  • Provides community-based services to assist people to recuperate after leaving hospital
  • Aims to prevent hospital readmission.

What services does the PAC program provide?

A range of community-based services based on the person’s individually assessed needs. The most common services provided are:

  • community nursing
  • personal care
  • home care services arranged by PAC are provided for the duration of the recuperative period and are generally of a short-term nature.

PAC works in conjunction with but does not replace the services provided by other programs, such as Home and Community Care (HACC), and Sub-acute Ambulatory Care Services (SACS).

Who can access the PAC program?

  • People being discharged from a public hospital (acute or sub-acute) including Department of Veterans Affairs and Transport Accident Commission clients
  • People who have presented at a public hospital emergency department.

What fees are charged by the PAC program?

There are no fees charged. However people may be asked to pay for consumables such as wound dressings.

How do you refer to the PAC program?

Referrals are made by hospital staff either via the PAC service associated with their hospital or directly to the PAC service in the area where the person lives. If you think you might be eligible for this service please speak to the nursing staff during your hospital admission.